Refund & Cancellation Policy

NexaCore IT provides digital products and custom implementation services. To request a cancellation, correction or refund review, contact us through the Contact page or at oluwatimilehinadeyemi52@gmail.com and include your order number. Do not send passwords, API keys, secret tokens or card details.

Before work begins

If implementation work has not started, we will review a cancellation request promptly. Any specifically disclosed, non-recoverable third-party costs or reasonable cancellation charges permitted by applicable law may affect the refundable amount.

After work begins

For custom implementation already in progress, any refund is assessed against work completed, resources committed and the remaining unperformed scope. If delivered work materially fails the agreed scope, contact us so we can first investigate and correct the issue. Where the issue cannot reasonably be corrected, an appropriate remedy or refund will be considered in line with the order terms and applicable law.

Digital deliverables

Where a digital deliverable has already been supplied or custom work has been materially performed, refund eligibility may reflect the portion already delivered or performed, subject always to rights that cannot legally be excluded.

Billing errors

Duplicate or incorrect charges will be investigated and corrected when verified.

Refund processing

Approved refunds are returned to the original payment method where supported. Posting time after approval can depend on the payment provider or financial institution. We will communicate the status and expected processing path in writing.

Consumer rights

Nothing in this policy excludes or limits consumer rights or remedies that cannot legally be excluded or limited under applicable law.